Bend Clients

Name: Bend Clients
Address: 296 SW Columbia Street, Ste. D-2, Bend, Oregon, 97702, United States
Telephone: (541) 550-7940

Welcome to our Client Portal

We have updated our office system to be more time-efficient for our clients and our therapists by streamlining the first visit to our office and providing our patients 24/7 account access where you can see your upcoming appointments and make a payment to your account.

Once you schedule your first appointment, we will email you detailed instructions along with your user name and password.

Please log onto our Client Portal and complete both forms prior to your first appointment in order to maximize our time with you.

1) New Patient Information Form

2) Bend Counseling New Patient Paperwork

If you are unable to complete these forms in advance, please plan to arrive 10 minutes before your appointment.

Remember to bring your insurance card to your first visit.

We also ask that, if at all possible, you do NOT bring your small children with you to your appointment. If you are not able to make other childcare arrangements, please call us ahead of time to see if we can reschedule your appointment, or clear it with your provider for you to bring your child/children. Please keep in mind that your children will probably go into the session with you, as our staff are not childcare providers. Having your small children in session with you may cause distractions, or prevent open discussion with your provider, and thus be counter-productive to your treatment. We do not allow pets in the office. Only service dogs and certified companion dogs will be allowed in the office.

Instructions to Access Client Portal

Log on to the Client Portal using Google Chrome or Firefox. bcbtherapy.clientsecure.me
Username: (emailed to you when you made your first appointment)
Password: (emailed to you when you made your first appointment)
When you log on, you will see this screen:

CarePath Client Portal Login Screen | BCB Therapy

Clinical Documents – Here you will find the forms you were instructed to fill out in the welcome email prior to your first appointment.
Appointments – You can check upcoming appointments here.
Credit Card Payment – You can make a payment to your account here using a Visa or Mastercard

Insurance Billing

We will gladly file your insurance claim and accept assignment of benefits for most insurance companies. Benefits are estimates only. The actual claim benefits are determined when your insurance carrier receives the claim. The insurance carrier bases their benefits on their “usual and customary” charges and those may not reflect our charges. You are financially responsible at the time of services for any patient portion, co-payments, deductible amounts or non-covered treatments, as determined by your insurance carrier. Please call the office to give us your insurance information so that we can check your out-patient mental health coverage before your first visit.

Payment

Payment is due at time of service. If we are billing your insurance, you are financially responsible at the time of service for any patient portion, co-payments, deductible amounts or non-covered treatments. We accept cash, check, Visa, MasterCard.

Cancellation and No-Show Policy

An important part of your treatment process requires you to attend scheduled appointments. We have allotted this time especially for you. Because we are holding this time for you (usually a 45-50 minute appointment), we expect you to attend all sessions. We require at least one working day (Monday through Friday qualify as working days) notice to cancel or move a scheduled appointment. Cancellations or missed appointments without 24-hour notice will be charged as follows:

1st late cancellation or missed appointment: $50
All subsequent late cancellations or missed appointments: $100

Exceptions may be made for emergencies or serious illness. Forgetting about the appointment, scheduling conflicts, having to stay at work, or minor aches and pains are not considered emergencies. Please respect these boundaries and call us 24 hours in advance.